WP Cloud Plugins
PluginsPlayground ↗⏵ Open Ticket
  • Getting Started
    • System Requirements
    • Installation
    • Connect a Cloud Account
    • Add your First Module
    • How to Update?
  • Licensing
    • Activate License
    • Deactivate/Move license
    • Local/Staging sites
    • License FAQ
  • Global Options
    • Layout
    • Personal Folders
    • Review & Approve
    • Integrations
    • Notifications
    • Permissions
    • Usage Limits
    • Security
    • Advanced
    • Statistics
    • Tools
  • Modules
    • Module Manager
    • Module Configurator
      • Content
      • Accessibility
      • Dynamic Folders
      • Actions
      • Review & Approve
      • Layout
      • Sort Order
      • Filters
      • Upload Settings
      • Usage Limits
      • Notifications
    • Modules
      • Audio player
      • Button
      • Embed
      • File Browser
      • Gallery
      • List
      • Review & Approve
      • Search Box
      • Slider / Carousel
      • Upload Box
      • Video player
  • Features
    • Dynamic Folders
      • Automatic mode
      • Manual mode
    • Personal Folders
      • FAQs
    • Embed documents
    • Import to Media Library
    • Video Advertisements
    • Statistics
    • Webhooks
  • Integrations
    • Advanced Custom Fields (ACF)
    • Form Plugins
      • Contact Form 7
      • Fluent Forms
      • Formidable Forms
      • Gravity Forms
      • GravityPDF
      • NinjaForms
      • WPForms
    • Page Builders
      • Beaver Builder
      • Classic Editor
      • Divi Page Builder
      • Gutenberg
      • Elementor
    • Slack
    • Uncanny Automator
    • WooCommerce
      • Digital Downloads
      • Order Uploads
    • Easy Digital Downloads (EDD)
  • Developers
    • Actions
    • API
      • copy()
      • copy_folder_recursive()
      • create_folder()
      • create_edit_url()
      • create_preview_url()
      • create_shared_url()
      • create_temporarily_download_url()
      • delete()
      • download()
      • get_entry()
      • get_folder()
      • move()
      • patch()
      • rename()
      • set_account_by_id()
      • set_drive_by_id()
      • upload_file()
    • Filters
    • Placeholders
  • Other
    • FAQs
    • Translations
    • Vulnerabilities
    • Support
      • Scope
      • Open a Support Ticket
    • About Us
    • Changelog
Powered by GitBook
On this page
  1. Other
  2. Support

Open a Support Ticket

PreviousScopeNextAbout Us

Last updated 6 months ago

Before asking your question, please make sure:

  • You have read the documentation provided

  • Searched the answer within our and the of the product page

  • Make sure you have the latest version installed.

To ensure a prompt and effective response, please provide the following details when submitting a support ticket:

  • Purchase Code: Required for all non-presale questions.

  • Page Link: Share a link to the page where you’re experiencing the issue.

  • Temporary WP Admin Login: If you’re encountering bugs or need help integrating the plugin, provide temporary admin credentials. Double-check the login details before submitting—seriously!

  • Clear Problem Description: Include steps to reproduce the issue.

  • Screenshots: A picture is worth a thousand words—show us the problem!

  • WordPress Debug Log: If unexpected issues arise, include your debug log.

  • Additional Information: Anything else you think might help us understand the issue better.

All information you share is kept strictly confidential and will never be shared with third parties.

FAQ articles
comment section
Create a Support ticket